- Kerala’s consumer court has ordered the Indian Railways to compensate a passenger with ₹60,000 for a delay of over 13 hours on the Alappuzha-Chennai Express.
- The complainant, Karthik Mohan, had booked a ticket to attend an important meeting in Chennai, which was disrupted due to the significant delay.
- The Railways attributed the delay to reconstruction work at Arakkonam in Chennai and had sent SMS notifications to passengers about the delay, offering refunds and alternative transportation options.
- The consumer court ruled in favor of the complainant, highlighting the importance of a passenger’s time and the responsibility of public institutions like the Indian Railways to provide efficient service.
- The compensation aims to address the inconvenience, mental agony, and financial hardship experienced by the passenger and reaffirm accountability for service quality.