- Amazon Pay launched a Video KYC service in sign language for customers with hearing and speech impairments.
- The initiative aims to simplify the KYC process and foster inclusivity in digital payments for individuals relying on sign language.
- Over 120 Amazon Pay employees were trained to provide video KYC services, supported by interactive modules for effective communication.
- The company’s focus on customer obsession and financial inclusion is reflected in these efforts to cater to individuals with disabilities.
- Accessibility support teams have been set up in various countries to offer diverse support options like phone, chat, or email for customers with disabilities, ensuring an inclusive experience.