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Amazon Pay launches sign language video KYC service

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US-Based Amazon Pumps In INR 450 Cr In Amazon Pay India
  1. Amazon Pay launched a Video KYC service in sign language for customers with hearing and speech impairments.
  2. The initiative aims to simplify the KYC process and foster inclusivity in digital payments for individuals relying on sign language.
  3. Over 120 Amazon Pay employees were trained to provide video KYC services, supported by interactive modules for effective communication.
  4. The company’s focus on customer obsession and financial inclusion is reflected in these efforts to cater to individuals with disabilities.
  5. Accessibility support teams have been set up in various countries to offer diverse support options like phone, chat, or email for customers with disabilities, ensuring an inclusive experience.

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