- Swiggy facilitated loans totaling Rs 102 crore for its delivery partners in the past year, with Rs 10.1 crore disbursed in November alone.
- The company has partnerships with Betterplace and Refyne to streamline the loan process, allowing delivery partners to apply for multiple loans based on their repayment history.
- Swiggy introduced the Hospicash policy in collaboration with Reliance General Insurance, covering scenarios like death, disability, and hospitalization. The premium for the policy is set at 1% of the loan amount.
- The Hospicash policy serves as a safety net, ensuring that in case of an incident, the financial responsibility of repaying the loan doesn’t fall on the delivery partner or their family.
- Swiggy provides guidance to loan applicants through informative messages, loan confirmation, and document support. Additionally, it has dedicated customer service teams to address concerns and ensure a supportive environment for its delivery partners.