Locobuzz

The AI-powered customer experience platform that turns every signal into Revenue. Own how your brand is seen, experienced, and talked about online with AI-powered digital care, social intelligence, reputation management working seamlessly across every touchpoint.

AI engines that think, decide, and act built for every CX moment, including ContextualPulse™ (behavior intent), SignalSense™ (crisis/reputation risk detection), ResponseGenie™ (AI-crafted agent replies) and AgentIQ™ (real-time quality assurance).

Locobuzz's AI solutions have delivered measurable results for clients, including a 20-30% reduction in average handle time (AHT) and a 25-40% increase in agent productivity.

Trusted by over 300 Fortune 500 companies across various industries, Locobuzz operates in seven countries, including India, the Middle East, Southeast Asia, the USA, the UK, and Sri Lanka.

Client testimonials on Locobuzz's own site name enterprise customers Apollo Hospitals (healthcare), Angel Broking (BFSI), Havells India (FMCG/appliances), Dialog Axiata (telecom, Sri Lanka) and Audi (automotive).

Over 350+ enterprise brands—across the telecom, automotive, BFSI, retail, and FMCG sectors—use the company's platform already.

"I appreciate the proactive approach of Locobuzz's client servicing team and thank them for their constant support." — Devesh Thakur, Senior Marketing Manager, Angel Broking (client testimonial).

30-minute personalised walkthrough, tailored to the prospect's industry and use case, with real ROI benchmarks for their sector.

Build Customer Loyalty Across Every Channel — from every customer conversation across socials, voice calls, reviews, and communities, unified in one AI-powered CX platform.

"See Locobuzz in action" — a 30-minute personalised walkthrough tailored to the prospect's industry and use case, booked directly via the website.

Locobuzz will serve as a technology partner to Al-Mulla Media and jointly offer its SaaS platform to enterprises in the Middle East region.

Stay ahead of perception shifts with real-time visibility into brand health, campaign impact, and share-of-voice — before conversations turn into trends.

Resolve customer issues faster across every channel with AI-powered routing and a unified inbox built for seamless support operations.

Identify emerging risks instantly, activate the right response teams, and contain brand damage before it escalates.

Benchmark rivals, strengthen your competitive positioning, and spot market opportunities before competitors do. Turn customer conversations into strategic decisions with real-time sentiment, trend prediction, and audience intelligence.

ContextualPulse™, SignalSense™, ResponseGenie™, AgentIQ™, plus Location Intelligence and Workflow Automation modules — in-house AI IP purpose-built for CX moments.

40B+ data points processed, 35M+ customer profiles identified, 20M+ customer cases resolved.

Recognised by Microsoft as an AI First Mover for GenAI in CXM. "This innovative approach is made possible through the use of Azure GPT APIs, which drive Locobuzz's AI solutions."

Strategic partnership announced March 2024 to jointly offer Locobuzz's SaaS platform to enterprises in the Middle East; Al-Mulla Media serves over 800 clients across Automotive, Financial Services, Healthcare, Information Services, Mining and other sectors in the region.

1,000+ integrations — Salesforce, MS Dynamics, Zendesk, Freshdesk, Slack, Teams, SAP, Tableau, Power BI — bi-directional, governed, real-time.

Locobuzz Solutions is described as "a unified digital customer experience SaaS platform," licensed to B2C enterprise brands for social media management, digital customer care and analytics.