Indian device-care technology company Servify has reportedly reduced its losses to ₹51 crore in fiscal year 2025–26 (FY26), while the United States accounts for approximately 60% of its business. The development points to continued progress toward profitability as the company expands its international operations and strengthens its position in the global device-protection market.
Founded in 2015, Servify provides technology and services for device warranties, protection plans, repairs, trade-ins and other after-sales programmes. Its platform helps electronics manufacturers and retail and telecom partners manage customer services throughout a product’s lifecycle. The company has increasingly focused on overseas markets, with the US becoming its largest revenue contributor in FY25. Its latest reported loss reduction suggests improving financial performance, although revenue growth, operating margins and customer concentration will remain important indicators of its long-term prospects.
Key Takeaways
- FY26 losses: Servify reportedly reduced its losses to ₹51 crore.
- US concentration: The United States contributes around 60% of the company’s business.
- Previous-year performance: Servify reported FY25 operating revenue of approximately ₹781 crore and a net loss of ₹85 crore.
- International expansion: The company has built partnerships with electronics brands, retailers and telecom operators across multiple markets.
- Business model: Servify provides white-labelled protection plans, warranty management, repairs and device-lifecycle services.
- Profitability remains important: Lower losses indicate progress, but sustained profitability depends on revenue growth, cost control and operating efficiency.
Servify’s FY26 Losses Fall to ₹51 Crore
Servify’s reported FY26 loss of ₹51 crore represents an improvement over the ₹85 crore net loss recorded in FY25.
| Financial metric | FY25 | FY26 |
|---|---|---|
| Net loss | ₹85 crore | ₹51 crore |
| Year-on-year change in loss | — | Approximately 40% reduction |
| US share of business | 51% of revenue | Approximately 60% of business |
Note: FY26 figures reflect the reported figures in the headline. The latest FY26 revenue and detailed audited financial statements were not independently available in the sources reviewed for this article.
The reduction in losses is significant because Servify has historically spent heavily on expanding its operations, developing technology and entering international markets. These investments can increase costs before new partnerships generate sufficient revenue to cover them.
In FY25, Servify’s total expenses were reported at approximately ₹876 crore, compared with operating revenue of around ₹781 crore. The company narrowed its loss from ₹99 crore in FY24 to ₹85 crore in FY25, according to reporting by Entrackr and Mint.
The reported FY26 loss of ₹51 crore would extend that improvement. However, the loss figure alone does not reveal whether the change came primarily from higher revenue, lower operating expenses, improved margins or other financial factors. The company’s detailed FY26 results will be needed to establish the main drivers.
The US Now Accounts for 60% of Servify’s Business
The United States has become central to Servify’s international strategy. The market accounted for approximately ₹400 crore, or 51% of total revenue, in FY25, according to Entrackr’s reporting on the company’s financial statements.
The latest reported figure puts the US contribution at around 60% of the business. This suggests that the company’s international expansion has continued to shift its revenue mix toward the American market.
Servify’s strategy in developed markets differs from its approach in India. In the US, telecom operators and large retail partners play an important role in selling devices and offering protection plans. Working with these businesses can give Servify access to a large customer base without requiring it to build an entirely new consumer-facing distribution network.
In an August 2025 interview with Mint, founder and chief executive Sreevathsa Prabhakar said the company expected the US to become an even larger share of revenue over the following years. The company had also secured a service contract with a major US telecom operator.
The opportunity is substantial, but geographic concentration brings risk. If a major partner changes suppliers, renegotiates contract terms or experiences weaker device sales, Servify could face a disproportionate impact on its business.
What Does Servify Do?
Servify operates in the device-management and after-sales services market. Its technology allows consumer-electronics brands and other partners to offer services under their own branding.
Its activities include:
- Protection plans: Extended warranties and other device-protection products.
- Repairs and servicing: Coordinating authorised service networks and repair workflows.
- Device lifecycle management: Supporting customers after they purchase smartphones, computers and other electronics.
- Trade-ins and exchanges: Enabling programmes that help customers replace older devices.
- Claims administration: Managing processes associated with warranties and protection plans.
The business model allows brands to offer a more complete post-purchase experience without independently building every software and service component.
Servify has reported partnerships with major electronics brands, including Apple, Samsung and HP, alongside retail and telecom partners. Its platform is designed to coordinate services across different markets and product categories.
This model can generate recurring business when partners continue offering protection plans and servicing programmes. However, revenue and profitability depend on the economics of each programme, including servicing costs, commissions, claims and the commercial terms agreed with partners.
How Servify’s Financial Performance Has Evolved
Servify’s FY25 results showed revenue growth alongside a reduction in losses. The figures provide a useful baseline for understanding the reported FY26 improvement.
| Financial metric | FY24 | FY25 |
|---|---|---|
| Operating revenue | ₹675 crore | ₹781 crore |
| Net loss | ₹99 crore | ₹85 crore |
| Total expenses | ₹784 crore | ₹876 crore |
| US revenue | Not separately stated here | Approximately ₹400 crore |
| US share of revenue | — | Approximately 51% |
Figures are rounded from published reporting. Different reports may show slightly different revenue totals depending on the financial measure and consolidation basis used.
FY25 operating revenue increased by approximately 16% based on these rounded figures, while losses fell by around 14%. The company nevertheless continued to report a substantial loss, demonstrating that revenue growth alone had not yet produced a profitable business.
The reported FY26 loss reduction could indicate further progress in controlling costs or improving the economics of its services. But investors and industry observers will need the full financial statements to assess whether the improvement is sustainable.
Servify’s Use of AI to Improve Efficiency
Artificial intelligence has become part of Servify’s effort to streamline operations. In an interview reported by Mint, the company’s founder discussed the use of AI-powered voice bots for customer support, claims verification and administrative tasks.
These applications could reduce the amount of manual work required to process customer requests and service claims. They may also help the company handle larger volumes without increasing staffing costs at the same rate.
Mint also reported that Servify had said around 60% of its code was being written with AI assistance. The company had paused hiring in certain development, product and customer-support roles while adjusting its operating model.
Such measures could support lower costs, but their financial impact should be assessed carefully. AI tools also require implementation, oversight and maintenance, and their benefits depend on accuracy and how effectively they are integrated into existing workflows.
What the US Expansion Means for Servify’s Future
The growing contribution from the US gives Servify access to a large market for smartphones, consumer electronics, device insurance and after-sales services. Its partnerships with established companies could help it expand without having to build a large consumer brand of its own.
However, relying heavily on one country creates exposure to changes in partner relationships, contract renewals, regulatory requirements and consumer demand. A strong international presence does not necessarily mean the company is diversified across customers.
Servify will also need to demonstrate that its protection-plan business can generate sustainable margins. Claims costs, repair expenses, commissions and technology spending can affect profitability even when revenue increases.
For the company, the next important milestone is not simply reducing losses in one financial year. It is demonstrating that revenue growth and operational improvements can produce consistent positive earnings and cash flow.
The Bigger Picture
Servify’s reported FY26 loss reduction highlights the challenge facing technology-enabled service businesses that expand internationally before reaching consistent profitability. Building partnerships, developing technology and entering new markets can create long-term opportunities, but those investments must eventually translate into stronger margins and dependable cash generation.
The US now represents the largest share of Servify’s business, giving the company a larger international footprint while increasing its dependence on the American market. The combination of improving losses and growing overseas exposure could strengthen its position, provided it can maintain partner relationships and manage servicing costs effectively.
FAQs
1. What was Servify’s loss in FY26?
Servify reportedly reduced its net loss to ₹51 crore in FY26, compared with ₹85 crore in FY25. The FY26 figure has not been independently corroborated against a detailed audited statement in the sources reviewed.
2. How much of Servify’s business comes from the US?
The United States reportedly contributes around 60% of Servify’s business. In FY25, the country accounted for approximately ₹400 crore, or 51% of the company’s revenue.
3. What does Servify do?
Servify provides technology and services for device protection plans, warranties, repairs, claims administration, trade-ins and other after-sales programmes for electronics brands and their partners.
4. Who founded Servify?
Servify was founded in 2015 by Sreevathsa Prabhakar, who has served as its founder and chief executive.
5. Is Servify profitable?
The reported FY26 loss of ₹51 crore indicates that the company still recorded a net loss for the year, although the loss was lower than in FY25. Its ability to reach sustained profitability will depend on revenue growth, operating costs and margins.
Looking Ahead
Servify’s reported financial improvement will be closely watched as the company continues expanding its international business. Investors and industry observers will want to see detailed FY26 financial statements, including revenue, operating margins, cash flow and the factors responsible for the reduction in losses. These figures will help determine whether the company is moving toward a sustainable turnaround.
The company’s next challenge is to convert its growing US presence into durable profitability while avoiding excessive dependence on a limited number of large partners. If Servify can maintain its international growth, improve operational efficiency and manage servicing costs, it could strengthen its position in the global device-care industry. If those improvements prove temporary, however, its high overseas concentration could become a source of financial risk.
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