CareStack

Company's own self-description, from carestack.com's JSON-LD schema.org description field. Re-pinned from the current live homepage (which no longer carries this exact sentence, now showing "Trusted by 3000+ Dental Practices" instead) to a Wayback Machine snapshot confirmed to carry the exact text verbatim.

Positioned as a single platform covering all major dental-practice functions without requiring add-on purchases. Re-pinned to the same verified Wayback snapshot as the other two value-proposition items for consistency (quote also confirmed present on the live current homepage).

Company tagline, from carestack.com's JSON-LD schema.org slogan field. Re-pinned from the current live homepage (phrase no longer found there via fresh WebFetch) to a Wayback Machine snapshot confirmed to carry the exact text verbatim.

CareStack's homepage segments its customer base under a "Who we serve" section covering enterprise DSOs, emerging groups, and private practices.

Described in press coverage of the company's Series C round.

CareStack markets a variant of its platform tailored to specialty dental offices (implant/oral surgeons, orthodontists, pediatric dentists, periodontists, endodontists).

Per a Microsoft customer-story case study on CareStack's use of Azure.

New customers are handed off by the sales team to a dedicated Implementation Lead who personally guides the practice through the entire onboarding journey up to go-live.

After go-live, customers are transitioned to a Customer Success Manager for weekly virtual coaching sessions, then handed to a dedicated Account Manager for ongoing operational and strategic guidance.

CareStack guarantees customers will reach a live support representative via chat or phone in under a minute, backed by dedicated customer support teams.

CareStack maintains an owned user community -- including a 'CareStack Champions' Facebook group and an annual in-person 'Inner Circle' conference -- to build peer engagement among customers.

CareStack's primary sales channel is a free, no-obligation product demo that prospective practices book directly through the company website.

CareStack lists direct phone, email, and webchat as the ways prospective and existing customers can reach the company, backed by offices in the US, UK, Australia, and India.

CareStack runs a commission-based referral program open to individuals and organizations, who share a trackable link and earn a commission whenever a referred prospect purchases a CareStack subscription.

CareStack builds and continuously extends its practice-management platform as a cloud-native system on Azure, with adjacent product lines built as microservices around the core platform on Azure Kubernetes Service.

A dedicated conversion team migrates a new customer's historical data from their prior practice-management system, running the process through extraction, sandbox validation, and final off-hours migration.

CareStack runs new customers through a structured implementation process with end-of-day check-ins and weekly touchpoints, coordinated by an Implementation Specialist, through go-live on the platform.

CareStack operates an ongoing training program combining virtual trainer-led sessions with on-demand videos and role-based learning tracks, delivered during onboarding and available for future new hires.

CareStack's core resource is its own cloud-based SaaS practice-management platform, built to cover scheduling, clinical, billing, and analytics functions in one system instead of relying on third-party add-ons.

The platform runs on a cloud-born, Azure-native architecture using a deployment-stamp model, which the company credits for the scalability, security and HIPAA-compliance support it needs to run.

CareStack's own company page lists a headcount of over 1,300 employees, with offices spanning its Florida headquarters plus the UK, Australia, and three cities in India (Trivandrum, Kochi, Bangalore).

CareStack's company page states it has raised over $145 million in investment, capital it draws on to build the platform and fund growth.

Straumann Group (dental implant systems) took a strategic minority stake and entered a commercial partnership with CareStack in July 2022, targeting joint go-to-market with Straumann's clinician network.

Payments partnership announced around the Series B round (2019) to add patient-financing capability.

CareStack and dental-AI company Overjet jointly launched the "Smart Dental Platform" in March 2025, combining imaging, clinical AI, practice management and revenue-cycle tools into one system.

CareStack runs its platform on Microsoft Azure (incl. Azure Kubernetes Service) as its cloud infrastructure partner, citing scalability, security and HIPAA-compliance support.

CareStack integrated Sunbit's 'Pay Over Time' patient-financing technology directly into its PMS (scheduler, treatment planning, checkout workflows), announced Jan 15 2025 via a BusinessWire press release. businesswire.com itself returned 403/timeout to automated fetch, so the quote below is verified against Silicon UK's full verbatim republish of the same wire content (author credited as "businesswire", datePublished 2025-01-15).

Per Entrackr's 2019 reporting on the company's revenue model.