Droom

Droom was built to fix the lack of standard pricing, quality verification and buyer-seller mistrust in India's offline used-vehicle market.

AI-driven vehicle pricing intelligence engine giving data-backed valuations for used vehicles.

Eco-system Certified Ownership inspection reports that verify vehicle condition and history before purchase.

Consumers buying/selling used cars, bikes and scooters peer-to-peer or via dealers on the marketplace.

Automobile dealers and professional resellers listing inventory at scale on Droom.

Consumers seeking daily, self-drive, premium and occasion (wedding/vintage) vehicle rentals via Droom Rides.

Buyers using Droom Credit for auto/personal loans and Droom's insurance products.

Droom offers premium personalized support to both buyers and sellers, providing end-to-end assistance from requirement through delivery for buyers, and from listing through sale for sellers, handled by a dedicated relationship manager.

Customers can independently research, price-check, compare and transact on vehicles using self-service tools on the platform such as Vehicle Finder, Check Price, EMI Calculator and Affordability Calculator, without needing to contact a sales representative.

Droom runs a public community question-and-answer platform where users post automotive questions and get fact-based or expert answers from other community members and enthusiasts, building an ongoing peer-support relationship alongside direct support.

Droom built an automated trust-scoring system that evaluates listings on factors like warranty, seller verification, pricing and disclosure level, giving buyers an algorithm-generated trust assessment without needing manual verification or human assistance.

Primary e-commerce marketplace for listing, discovering and transacting on vehicles.

Consumer-to-business channel launched by Droom letting individuals sell vehicles directly to dealers/buyers.

Dedicated rental vertical/channel for daily, self-drive and premium vehicle rentals.

Running listings, discovery, buyer-seller matching and closing across new and used vehicle categories.

Operating ECO inspection to verify vehicle condition/history before sale.

Maintaining and updating the Orange Book Value AI pricing engine.

Sourcing and disbursing auto/personal loans and insurance products through Droom Credit.

Proprietary AI/data-science pricing intelligence tool for used vehicle valuation.

13 US patents and over 20 proprietary tech/AI products underpinning the marketplace and ecosystem tools.

Vehicle inspection and certification infrastructure used to verify listings across categories.

Strategic investor and partner for joint expansion of the used car and motorcycle marketplace business in emerging markets.

Partnership enabling Droom to use Mahindra First Choice's vehicle inspection services and its pricing engine ahead of Southeast Asia expansion.

Lending partners including IDFC First Bank, Yes Bank, Tata Capital, Manappuram Finance, Faircent, Hero FinCorp, Cashkumar and Lendbox.

Fees earned on buying/selling of new and used vehicles through the marketplace.

Revenue from loan facilitation (Droom Credit) and insurance product partnerships.

Fees from OBV valuation and ECO inspection reports.

Commission from Droom Rides vehicle rental bookings.

Revenue from warranties, roadside assistance, RTO and detailing services sold on the platform.

The dominant cost line — Droom spent Rs 1.05 on marketing for every Rs 1 of operating revenue in FY22, with advertising expenses of Rs 406.3 Cr that year.

Employee benefit expenditure of Rs 42.8 Cr in FY23.