Facilio

Facilio positions itself as a platform to unify people, processes, and systems for seamless property operations, replacing fragmented point tools and manual, on-prem systems.

The platform is marketed as cutting manual data-entry and manual reporting effort for facility teams.

Facilio turns portfolio data into decisions instantly, giving operators real-time visibility across buildings rather than building-by-building.

"We are uniquely positioned to accelerate digital transformation in the built world and lead the industry's transition towards IoT-led connected buildings," said founder & CEO Prabhu Ramachandran on the Series B raise.

The platform is built to drive portfolio energy efficiency and sustainability performance across large real estate portfolios.

Large office/retail landlords use Facilio for portfolio-wide operations, e.g. ICD Brookfield Place, a 54-storey office and retail property.

Dubai World Trade Center leveraged Facilio to achieve end-to-end digital transformation of its facility operations.

HelloFresh, the meal-kit provider, automates refrigeration compliance across its sites with Facilio.

Tuten Labs leveraged Facilio to digitize and automate operations & maintenance across 10,000 retail stores.

Facilio's platform pages describe serving commercial real estate, FM service providers, retail, healthcare, education and corporate facility operators.

Facilio assigns a dedicated Customer Success Manager and provides round-the-clock, white-glove service at every stage of the customer journey.

Support is tiered by plan: the Enterprise pricing tier includes its own dedicated Customer Success owner, while lower tiers receive standard support bundled into the subscription.

Facilio positions itself as a hands-on co-creation partner through implementation rather than a self-service vendor, running new customers through a staged onboarding and training program covering facility managers, technicians and supervisors.

Configuration, data migration, user training and project management are delivered as a separate, one-time paid onboarding engagement priced as a percentage of Annual Contract Value, layered on top of the standard support bundled into every subscription.

The website is built around "Request a demo"/"Book a demo" calls-to-action for direct enterprise sales.

facilio.com hosts detailed product/solution pages (Connected CMMS, Connected Buildings, Connected Refrigeration, Atom AI Suite, Mira Helpdesk AI).

Facilio lists a network of technology, systems-integration and facility-service partners across regions, including Tridium, Siemens, Airmaster, Praxis, Elister, Mannai Trading Co, Vistas, Innvohub IT Solutions, Khebrat, Equiem and All About Technology (AAT).

Facilio publishes case studies, blogs, webinars and a knowledge hub as part of its marketing/content channel.

"The funding will allow us to pursue our expansion and consolidation plans aggressively, while also investing in R&D for product innovation," said CEO Prabhu Ramachandran after the Series A round.

Facilio targeted 100% growth in its GCC (UAE, KSA, Qatar) footprint by end of 2023, from over 50 million sq ft under management as of December 2022.

Facilio's vendor-neutral IoT Agent is the core edge-technology asset linking disparate building systems (BACnet/IP, Modbus TCP, RDM, OPC UA, Tridium Niagara) into the platform without requiring hardware replacement, with offline resilience and auto-sync when connectivity returns.

Atom is Facilio's suite of domain-expert AI assistants built into the CMMS platform - including a Work Completion Validator, Ops Performance Intelligence, Audit Report Intelligence and Contractor Work Tracker - positioned as a core technology differentiator.

Facilio's workforce spans 250+ employees across six offices - New York, Dubai, Chennai, Bengaluru, North Strathfield (Australia), Singapore and Sittingbourne (UK) - founded by four co-founders with prior enterprise SaaS/IoT product experience.

Facilio has raised more than $40 million in venture capital from global investors including Accel, Tiger Global and Dragoneer, the financial resource base behind its platform build-out and global expansion.

Technology/systems partner listed on Facilio's partner network, Richmond, US.

Technology/systems partner listed on Facilio's partner network, London, UK.

Facility-services partner listed on Facilio's partner network, Melbourne, Australia.

Partners covering UAE and Qatar/KSA markets on Facilio's partner network.

Partner listed on Facilio's partner network, London, UK.

Partner listed on Facilio's partner network, London, UK.

Core computerized maintenance management system product sold as a platform subscription.

Energy-efficiency/monitoring module offered as part of the platform.

IoT-driven refrigeration compliance monitoring module, used by customers such as HelloFresh.

Agentic AI automation and AI helpdesk add-on products on the platform.