Startup Atlas · E-commerce

Flipkart Investor Acquired

Flipkart Internet Private Limited Bengaluru, Karnataka Founded 2007 flipkart.com ↗
Sachin Bansal Binny Bansal
$12.15 BnTotal funding (tracked)
16Funding rounds
24 May 2024Last round
10Tracked investments

Flipkart: Business Model Canvas

The nine-block Business Model Canvas, filled in only where a public source states it — empty blocks mean we haven't found a citable fact yet, not that the answer is zero.

Value Propositions

Broad online retail catalog beyond original books-only focus

Started as an online bookstore and expanded into a full-category ecommerce marketplace.

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Customer Segments

Third-party sellers and merchants (marketplace supply side)1.1M sellers (2022)

Flipkart's marketplace model depends on a large base of independent sellers who list inventory and fulfill orders through the platform.

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Mass-market online retail shoppers across categories

General consumers buying across books, electronics, fashion, home essentials, groceries and lifestyle products, reflecting Flipkart's expansion beyond its original books-only catalog.

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Kiranas and MSMEs (B2B wholesale buyers)~12M kirana stores in India

Through Flipkart Wholesale, small neighborhood kirana stores and micro/small/medium enterprises source grocery, general merchandise and fashion products in bulk.

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Budget-conscious shoppers in tier-2/tier-3 cities (via Shopsy)~70% of Shopsy customers from tier-2/3

Flipkart's Shopsy platform reaches value-conscious, often first-time online shoppers in smaller Indian cities and towns with low-priced products.

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Customer Relationships

Flipkart Plus tiered loyalty program

An earned loyalty program with Silver and Gold tiers based on transaction history, offering SuperCoins, early sale access, bank offers and a Netflix Mobile subscription to repeat shoppers.

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SuperCoins cross-brand rewards ecosystem

A rewards currency earned across Flipkart and partner platforms and redeemable for discounts, extending the relationship beyond single transactions into an everyday rewards habit.

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24x7 multi-channel customer support

Customers can reach a support agent via chat, phone call or email from a single help center screen on the app and website.

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Channels

Flipkart.com marketplace website & app

Direct-to-consumer ecommerce site/app spanning mobiles, electronics, appliances, clothing and more.

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Key Activities

Running B2B wholesale distribution (Flipkart Wholesale)

Operating a separate digital wholesale marketplace launched in 2020 that supplies kiranas and MSMEs directly.

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Quick commerce delivery (Flipkart Minutes)

Operating a 10-minute quick-commerce delivery service, entering the instant-delivery segment of Indian e-commerce in 2024.

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In-house logistics and fulfillment operations (Ekart)

Running warehousing, last-mile delivery and returns processing through the Ekart network, both for Flipkart's own marketplace and as a paid service to other e-commerce players.

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Running large-scale sale events (Big Billion Days)

Organizing major periodic sale events tied to its anniversary and the festive season to drive traffic and transaction volume.

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Key Resources

Ekart logistics network

In-house logistics arm; also offered as a service to other ecommerce players.

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Key Partnerships

Walmart (majority owner & strategic partner)77% stake, $16B (2018)

Walmart holds a controlling stake in Flipkart, acquired in 2018, providing capital and retail/supply-chain expertise.

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PhonePe (digital payments partner)

PhonePe partnered with Flipkart to enable contactless QR-code UPI payments for Flipkart's cash-on-delivery orders.

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Google (strategic investor)$350M, May 2024

Google invested in Flipkart as part of the company's strategic capital raise.

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Revenue Streams

Marketplace services (seller commissions & fees)Rs 7,751 Cr, 38% of FY25 revenue

Fees charged to sellers for listing and transacting on the Flipkart marketplace; this is Flipkart Internet's largest revenue segment, more than doubling year-on-year in FY25.

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Advertising income (Flipkart Ads)Rs 6,317 Cr, 31% of FY25 revenue

Revenue from sellers and brands paying for sponsored listings and promotional placements on the platform.

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Logistics services revenue (Ekart)Rs 4,224 Cr, 21% of FY25 revenue

Fees earned for warehousing, shipping and fulfillment services provided to sellers and other e-commerce players via the Ekart logistics arm.

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Cost Structure

Logistics and transportation chargesRs 7,144 Cr, 32% of FY25 expenses

Cost of warehousing, shipping and delivery is Flipkart Internet's single largest expense line.

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Marketing and advertising spendRs 4,100 Cr, 18% of FY25 expenses

Customer acquisition and promotional marketing costs, which rose sharply in FY25 amid competitive intensity.

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Employee benefit expensesRs 4,748 Cr, FY25

Salaries, wages and other staff-related costs across Flipkart Internet's workforce.

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Payment collection chargesRs 2,693 Cr, 12.1% of FY25 expenses

Fees paid for payment processing and collection on customer transactions.

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FAQs on Flipkart

What is Flipkart's business model?

Flipkart's core value proposition centers on Broad online retail catalog beyond original books-only focus.

How does Flipkart make money?

Flipkart's cited revenue streams include Marketplace services (seller commissions & fees), Advertising income (Flipkart Ads), Logistics services revenue (Ekart).

Sources & corrections. Every fact on this page is compiled from cited public sources — follow the "source" links beside each entry. Profile sources: entrackr.com www.flipkart.com en.wikipedia.org www.thecompanycheck.com · Last verified 5 Sep 2026. · Report a correction