Justdial Listed
Justdial: Business Model Canvas
The nine-block Business Model Canvas, filled in only where a public source states it — empty blocks mean we haven't found a citable fact yet, not that the answer is zero.
Value Propositions
A phone- and web-accessible database of local business listings connecting users to sellers/service providers across India.
sourceCustomer Segments
Small and medium business advertisers who pay to be listed, and consumers/users searching for local services.
sourceCustomer Relationships
Core voice service is an assisted, personal interaction: a human operator gives the caller a shortlist of vendors rather than pure self-service.
sourceChannels
Users can reach Justdial's local search service through internet, mobile internet, or by phone/SMS, not just the website/app.
sourceKey Activities
Beyond core listings, Justdial aggregates social/news content (Justdial Social) and manages online transactions via web and mobile apps (Search Plus Service).
sourceKey Resources
Scale of the proprietary local-business listings database, a key asset for Justdial's search product (historical 2011-era figure).
sourceKey Partnerships
As part of the 2021 controlling-stake deal, Justdial agreed to give Reliance access to its merchant database, while founder V.S.S. Mani continued running the company.
sourceRevenue Streams
Businesses pay to be featured above free listings; average annual fee ~Rs 17,596 in FY14, up to Rs 60,000 for premium placement.
sourceCost Structure
A large field team continuously sources and verifies geo-located vendor data, a major recurring operating cost as the listings database scales.
sourceFAQs on Justdial
What is Justdial's business model?
Justdial's core value proposition centers on Local business search database.
How does Justdial make money?
Justdial's cited revenue streams include Paid business listings / premium placement fees.