Loop Health

Companies get insurance from established insurers plus a virtual primary-care layer through Loop's own medical team, at no extra premium.

Employees get a named medical advisor, unlimited consultations with in-house specialists, and discounted lab tests as part of the plan.

Loop sources competitive group insurance quotes from partner insurers (e.g. ICICI Lombard, Star Health) and layers its own primary-care service on top for free.

Companies that purchase group health insurance for their workforce through Loop, which acts as broker between the company and the insurer.

End beneficiaries who receive the bundled insurance cover plus primary care access under their employer's Loop plan.

Each client company is assigned a dedicated claims expert as a single point of contact for claims escalations, who stays familiar with that company's employees and claims history rather than routing through generic rotating support.

Employees can track and manage claims in real time via the Loop app, WhatsApp, or email, with round-the-clock human support for claims assistance alongside self-service access to e-cards and sum-insured balances.

Employers get a dashboard integrated with their HRMS showing real-time enrollment and claims data, letting HR add or remove employees and monitor the program without needing to contact Loop for routine changes.

Loop used seed funds partly to build a sales team to grow distribution of its health insurance plans to companies.

Employees access their care team and consultations directly through Loop's app.

Loop runs 24/7 primary care through its own employed and trained doctors rather than outsourced teleconsultants, handling health questions and consultations directly inside the app.

Loop runs an end-to-end claims ecosystem covering both cashless and reimbursement claims, from smart document filing through settlement, with a dedicated claims-support layer for each client.

Loop sources and manages partnerships with third-party providers for medicines, diagnostics, fitness and mental health so members can access these through the Loop app instead of dealing with each vendor separately.

Loop has built its own electronic medical records system that unifies consultations, prescriptions, lab results and claims into one member record, rather than keeping them in separate systems.

Loop staffs its own doctors/specialists to deliver the virtual primary-care layer bundled with the insurance product, rather than outsourcing it.

Loop sources group health insurance quotes from ICICI Lombard and layers its own primary care service on top.

Loop also distributes Star Health group insurance plans bundled with its primary care offering.

Loop operates as a broker: the client company pays the annual premium to the insurer, and Loop earns a commission from the insurer for bringing in that business.

On its official Y Combinator company profile, Loop states its total gross margins run about 70% on revenue from per-member fees plus per-referral charges, implying roughly 30% of revenue goes to the cost of delivering care, claims and partner services.