Shiprocket Unicorn

We enable eCommerce sellers with AI-driven technology and dependable services encompassing conversion, order fulfillment, shipping, buyer communication, returns management, and more.

A unified interface that brings together 25+ courier partners on one platform, with shipping to 24000+ pincodes in India and 220+ countries and territories worldwide.

Key features include Courier Recommendation Engine (CORE), competitive shipping rates, a branded tracking page, and instant order updates to buyers via email, WhatsApp and SMS.

With Shiprocket, eCommerce and D2C brands can ship their Shopify orders through a unified interface. It facilitates SMBs with hassle-free shipping in India to 24000+ pincodes and 220+ countries and territories worldwide.

Platform serves SMB online retailers, social sellers, offline stores, and large online & offline businesses.

Every subscription tier includes chat, call & email support; higher tiers add "Guided support" (Business), "Dedicated customer support" (Advanced) and "Priority ticket resolution" (Pro), making support responsiveness a paid relationship lever.

Beyond a self-help FAQ page, Shiprocket runs a three-level escalation path from customer support to an Escalation Manager to a Grievance/Nodal Officer, each committed to responding within a set number of business days.

A free platform for sellers built on four pillars (learning, community, consultancy, analytics): courses, webinars and podcasts, complimentary 1:1 marketing consultations, and personalised logistics analytics reports, aiming to upskill 100,000 merchants within 2-3 years.

A community of 500+ eCommerce entrepreneurs who connect through a WhatsApp group for peer support, industry updates and direct access to the Shiprocket team.

Distributed via its own website (shiprocket.in) and as an installable app on ecommerce platform app stores.

Shiprocket offers seamless integration with popular ecommerce platforms and works with Amazon, eBay, Payoneer, Razorpay.

Fulfillment services encompass warehousing, packaging, and shipping; the platform covers conversion, order fulfillment, shipping, buyer communication and returns management.

Shiprocket can automate AWB generation, COD remittance tracking, NDR management, and pincode serviceability for Indian ecommerce.

A proprietary software platform connects merchants to a network of courier partners through a single interface to compare rates, generate labels and track deliveries; an AI engine recommends the optimal courier by destination, weight and historical performance, and "Shiprocket Copilot" is an AI assistant for managing shipments and billing.

Shiprocket Fulfillment operates a network of last-mile-enabled warehouses across India run on its own "Unified management system" WMS for inventory, order processing and performance analytics, reaching up to 99.9% accurate operations.

Shiprocket uses merchant shipping and performance data to make underwriting decisions for working-capital loans, part of a vertically integrated "complete e-commerce operating system" that extends beyond shipping into finance and fulfillment.

Shiprocket's platform aggregates 42+ courier partners with 5 Lakh+ transactions enabled daily.

250+ ecosystem partners integrated, including direct integrations with Shopify, WooCommerce, Magento, and works with Amazon, eBay, Payoneer, Razorpay.

Lite: FREE; Business: ₹199/month; Advanced: ₹499/month; Pro: ₹799/month, with plan-fee refunds if a shipment threshold is hit in a month.

Domestic shipping at ₹20/500gms, cargo shipping starting at ₹6/Kg, quick local delivery starting at ₹10/km; average shipment cost ranges ₹36-₹45 depending on plan tier.

Shiprocket's cost of merchant solutions (its primary logistics/courier service cost) rose 20% year-over-year to Rs 1,213 crore in FY25, the company's single largest expense category.

Employee benefit expenses fell 27% year-over-year to Rs 315 crore in FY25, mainly because ESOP costs dropped to Rs 91 crore from Rs 192.6 crore the year before.

A combined overheads bucket covering marketing, server and communication, warehouse management, and depreciation/amortization totaled Rs 221 crore in FY25.

Shiprocket's FY24 net loss of Rs 595 crore included Rs 244 crore of one-time restructuring and integration costs tied to acquired businesses, alongside Rs 192 crore of ESOP issuances.