SuperOps

Single platform combining PSA and RMM tools rather than siloed point tools.

Core mission statement of the company.

SuperOps' AI agent Monica delivers a quantified efficiency improvement for MSPs and IT teams.

MSPs worldwide are the core customer base; SuperOps' platform is used by thousands of MSPs across 104 countries.

A growing secondary segment beyond MSPs, expanded into via the Series C-era Endpoint Management launch.

Dedicated onboarding track ("MSP LiftOff") targeting new/startup MSPs launching their business.

SuperOps runs a dedicated support hub (support.superops.com) with documentation covering configuration, automation workflows, issue diagnostics, and advanced MSP features, letting customers self-serve troubleshooting rather than always going through a rep.

A separate community platform (forum.superops.com) gives customers a product forum, announcements, events, and a member leaderboard for peer-to-peer engagement outside the core product.

A dedicated onboarding/growth program ("#MSPLiftOff") to acquire and support newly-launched MSPs as customers.

Series C proceeds earmarked for continued AI R&D plus scaling into mid-market/enterprise MSPs and global expansion.

In-house AI super-agent embedded across the platform for contextual insight and automation.

Founders' combined background in building and operating IT/ITSM products underpins product direction.

SuperOps integrates with 100+ third-party MSP/IT tools, including TeamViewer, Slack, Splashtop, Okta, SentinelOne, Bitdefender, Acronis, ESET, Microsoft Teams, Pax8, QuickBooks, and Xero, and runs a formal Technology Partner Program inviting vendors to build native integrations.

Resellers, consultants, and integration specialists distribute SuperOps to MSPs through a formal channel partner program, with a partner directory spanning 50+ countries.

SuperOps runs an affiliate program that pays commissions and revenue-share to partners who refer qualified deals into the MSP/IT space.

Tiered monthly per-device subscription pricing (Prime plan and Prime Plus plan), billed monthly or annually, 100-endpoint minimum; overage billed per device.