Startup Atlas

Xoxoday

Nreach Online Services Private Limited ● Bengaluru ● Founded 2012 ● xoxoday.com ↗
Manoj Agarwal · Co-founder Sumit Khandelwal · Co-founder
$100 MnTotal funding (tracked)
5Funding rounds
14 Jan 2026Last round

Xoxoday: Business Model Canvas

The nine-block Business Model Canvas, filled in only where a public source states it — empty blocks mean we haven't found a citable fact yet, not that the answer is zero.

Value Propositions

Unified rewards, incentives and loyalty infrastructure

A full-stack platform spanning Customer Loyalty, Sales & Channel Incentives, and Employee Recognition & Benefits, so businesses don't need separate point solutions for each audience.

source
Global rewards catalog and payouts at scale

Rewards catalog spanning 100+ countries; processes nearly 250,000 transactions daily with cumulative GMV of approximately USD 1 billion.

source
Simplify how organizations reward and engage

Mission: help organizations drive growth, trust and performance by simplifying how they reward, engage and build loyalty across customers, employees and partners.

source

Customer Segments

Enterprises across industries

5,000+ organizations across banking, insurance, healthcare, retail, IT, FMCG, pharma and automotive, from startups to Fortune 500 companies including Western Digital, Infosys, Mercedes-Benz and Adobe.

source
Employees

Client-organization employees targeted via recognition, rewards and benefits programs (Empuls product).

source
Sales teams and channel partners

Distributors and channel partners targeted via sales/channel incentive programs.

source
End consumers

Consumers of client brands, reached through customer loyalty and referral programs (Loyalife product).

source

Customer Relationships

Long-term enterprise SaaS accounts

Serves 5,000+ enterprise clients globally, engaging over 60 million active users through their client organizations' programs.

source
Growth-stage, capital-efficient execution

Apis Partners described Xoxoday's profile as "consistent execution, capital efficiency, and focus on enterprise-grade solutions" ahead of a planned IPO.

source

Channels

Direct enterprise sales

Global offices across North America, India & APAC, and EMEA (9 offices as of the Jan 2026 Series C) drive direct B2B sales to enterprises.

source
Product suite / self-serve signup

Plum (rewards & payouts infrastructure), Empuls (employee engagement/recognition) and Loyalife (customer loyalty/referrals), including self-serve signup portals.

source
Regional offices across emerging markets

Innovation/development center in Bangalore plus regional offices in San Francisco, Colombo, Doha, Dubai, Dublin, Jakarta, Manila, Singapore, Port Louis and Riyadh (per the March 2025 rebrand).

source

Key Activities

Product development across the rewards stack

Building and maintaining Plum (rewards/payouts), Empuls (employee engagement) and Loyalife (customer loyalty).

source
Rewards catalog curation and vendor/merchant partnerships

Sourcing and integrating reward options across 100+ countries.

source
M&A / acqui-hires to expand experiences catalog

Acquired Yipeedo (Oct 2015), Actizone (Jan 2016), BookMyInterest (Jun 2016) and Blue Bulb (Jul 2018) to expand its experiences/activities offering.

source
International expansion

Expansion into India, Southeast Asia, GCC, Africa and North America, preparing for a potential IPO in late 2027/early 2028.

source

Key Resources

Engineering team

A 300-member engineering team as of the March 2025 global rebrand announcement.

source
Global rewards catalog & merchant network

Rewards catalog spanning 100+ countries, built up partly through acquisitions (Yipeedo, Actizone, BookMyInterest, Blue Bulb) that added local experience/activity vendor networks.

source
Product suite IP

Plum, Empuls and Loyalife platforms.

source
Founding team / brand

Original founders Sumit Khandelwal, Manoj Agarwal, Abhishek Kumar, Kushal Agrawal and Abhimanyu Choudhary; Sumit Khandelwal continues as CEO post-rebrand.

source

Key Partnerships

Giift (Singapore loyalty platform / parent-turned-brand)

Giift acquired majority ownership of Xoxoday in 2022, then globally rebranded itself as Xoxoday in March 2025, unifying both businesses.

source
Apis Partners / Apis Growth Fund II

PE backer across multiple rounds: the 2022 $30M round, the ~2025 $70M investment, and the Jan 2026 Series C.

source
57 Stars

Existing investor and co-backer of the January 2026 Series C round.

source
Mahindra Holidays & Resorts India

Acquired a 12% stake in the Giftxoxo/Frogo entity (Nreach Online Services) in Oct 2016, also providing corporate mentorship and channel access to 200,000+ Club Mahindra members.

source

Revenue Streams

Rewards/voucher commerce margin

Revenue largely tied to fulfilling reward catalog transactions; FY23 cost of procurement (vouchers) was Rs 729 crore against Rs 816 crore revenue from operations.

source
SaaS platform fees

Subscription/platform fees for the Plum, Empuls and Loyalife product suite used by enterprise clients.

source

Cost Structure

Cost of procurement (rewards/vouchers)

Largest cost line: Rs 729 crore in FY23 (up 16.1% from Rs 628 crore in FY22), against Rs 816 crore revenue from operations in FY23.

source
Total operating expenses

Rs 881 crore in FY23, up 27.1% from Rs 693 crore in FY22 — expense growth outpaced revenue growth, widening losses to Rs 62 crore in FY23 (from Rs 9 crore in FY22).

source
Global headcount and office footprint

500+ employees globally including a 300-member engineering team, across 9+ offices spanning North America, India/APAC and EMEA.

source

FAQs on Xoxoday

What is Xoxoday's business model?

Xoxoday's core value proposition centers on Unified rewards, incentives and loyalty infrastructure, Global rewards catalog and payouts at scale, Simplify how organizations reward and engage.

How does Xoxoday make money?

Xoxoday's cited revenue streams include Rewards/voucher commerce margin, SaaS platform fees.

Sources & corrections. Every fact on this page is compiled from cited public sources — follow the "source" links beside each entry. Profile sources: blog.xoxoday.com · Last verified 23 Oct 2026. · Report a correction