Navi Technologies

Navi's stated mission is to make financial products and services simple, affordable, and accessible for a billion Indians.

Personal loans, home loans, health insurance, mutual funds and UPI payments delivered through the Navi App and navi.com rather than branch networks.

Individuals seeking digital personal loans and home loans.

Individual customers of Navi General Insurance (health insurance) and Navi AMC (mutual funds).

Consumers using Navi's NPCI-approved UPI payment service.

The Navi App is the company's own platform through which customers directly access and manage personal loans, home loans, insurance, mutual funds and UPI payments without visiting a branch.

navi.com offers 20+ free calculators (Personal Loan EMI, Home Loan EMI, SIP, Mutual Fund, etc.) that let customers evaluate products on their own before or instead of contacting support.

Alongside self-service, Navi maintains a formal Customer Grievance Redressal process and a separate UPI fraud reporting channel as its assisted-support relationship with customers.

Navi's customer relationship model is built around immediate, largely unassisted digital interactions: instant personal loans launched in June 2020 and a "2-Minute" online health insurance product launched in 2021.

Primary mobile app distribution for loans, insurance, mutual funds and UPI.

Web platform with product pages, blog and financial calculators.

Underwriting and disbursing personal loans and home loans via Navi Finserv, an RBI-regulated NBFC.

Health insurance underwriting via IRDAI-registered Navi General Insurance Limited.

Managing mutual fund schemes via SEBI-registered Navi AMC Limited.

Navi's core resource is a set of regulatory licenses held by separate entities: an RBI-registered NBFC (Navi Finserv) for lending, an IRDAI-registered insurer (Navi General Insurance), a SEBI-registered AMC (Navi AMC / Navi Mutual Fund), and NPCI-approved TPAP status for UPI.

A single proprietary app plus the navi.com web platform is the shared technology resource underpinning all four product lines (lending, insurance, mutual funds, UPI) rather than separate apps per business.

Navi was founded in December 2018 by Sachin Bansal (Flipkart co-founder) and IIT-Delhi batchmate Ankit Agarwal; their prior startup track record has been a key resource in raising capital and building the brand.

Navi assembled key resources partly through acquisitions: product/engineering capability via consulting firm MavenHive (2019), AMC infrastructure via Essel Mutual Fund (SEBI-approved Dec 2020), and an insurance license via DHFL General Insurance.

Navi UPI is offered by Navi Limited (formerly Navi Technologies Limited) as an NPCI-approved Third Party Application Provider (TPAP) for UPI payments — per navi.com's About page (paraphrased, not a direct quote).

Cash loans and home loans are provided by Navi Finserv Limited, a systemically important non-deposit-taking NBFC registered with and regulated by the RBI — per navi.com's About page (paraphrased, not a direct quote).

Health insurance is offered by Navi General Insurance Limited, a non-life insurer registered with the IRDAI — per navi.com's About page (paraphrased, not a direct quote).

Navi Mutual Fund is registered with SEBI, with Navi AMC Limited acting as Investment Manager to the fund — per navi.com's About page (paraphrased, not a direct quote).

Interest income was Rs 2,178 crore in FY25, 85% of Navi's total revenue.

Health insurance premiums via Navi General Insurance Limited.

Asset management fees via Navi AMC Limited (formerly Essel Mutual Fund, acquired with SEBI approval in December 2020).

Finance cost is Navi's single largest expense line, reflecting its capital-intensive lending model; it rose 21% year-on-year to Rs 850 crore in FY25.

Provisions for loan losses/impairment on financial instruments were Navi's second-largest cost line, up 17% year-on-year to Rs 578 crore in FY25.

Employee benefit expenses were Navi's third-largest cost line, growing 17% year-on-year to Rs 546 crore in FY25.

Total expenses across all cost lines rose 10% year-on-year to Rs 2,730 crore in FY25 from Rs 2,491 crore in FY24, even as advertising spend (down 24% to Rs 198 crore) and IT expenses (down 11% to Rs 143 crore) were both cut.