Freshworks Listed (NASDAQ: FRSH)Unicorn (since 2018) Investor
Freshworks Inc. is a cloud-based, AI-first software company providing customer experience (CX) and employee experience (EX) products — including Freshdesk, Freshservice, Freshsales, Freshchat and the Freddy AI platform — to more than 70,000 businesses worldwide. Founded in Chennai, India in 2010 as Freshdesk, it now trades on Nasdaq as FRSH from its San Mateo, California headquarters.
Freshworks: Funding Rounds
| Date | Round | Amount | Investors | Source |
|---|---|---|---|---|
| 13 Nov 2019 | Series H | $150 million | CapitalG Accel Sequoia Capital | source |
| 31 Jul 2018 | Series G | $100 million | Accel CapitalG Sequoia Capital | source |
| 1 Nov 2016 | Series F | $55 million | Sequoia Capital India Accel | source |
| 20 Apr 2015 | Series E | $50 million | Tiger Global Management Accel CapitalG | source |
| 12 Jun 2014 | Series D | $31 million | Tiger Global Management Accel CapitalG | source |
| 26 Apr 2012 | Series B | $5 million | Tiger Global Management Accel | source |
| 30 Nov 2011 | Series A | $1 million | Accel | source |
Freshworks: Recent Investments
Acquisitions
| Date | Acquirer | Acquired | Amount | Source |
|---|---|---|---|---|
| 15 Dec 2025 | Freshworks | FireHydrant | undisclosed | source |
| 1 May 2024 | Freshworks | Device42 | $230 million | source |
| 9 Jul 2020 | Freshworks | Flint | undisclosed | source |
| 26 Feb 2020 | Freshworks | AnswerIQ | undisclosed | source |
| 21 May 2019 | Freshworks | Natero | undisclosed | source |
| 16 Dec 2015 | Freshworks | Konotor | undisclosed | source |
| 3 Oct 2015 | Freshworks | Frilp | undisclosed | source |
| 18 Aug 2015 | Freshworks | 1Click.io | undisclosed | source |
Recent Signals
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26 Feb 2026 · financial
Freshworks posts first full GAAP-profitable year: $838.8M FY2025 revenue (+16% YoY), $183.7M net income source -
15 Dec 2025 · ma-strategic
Freshworks to acquire FireHydrant's AI-native incident management and reliability platform source -
1 Dec 2025 · org-team
Co-founder Girish Mathrubootham steps down as Freshworks Executive Chairman after 15 years to focus on Together Fund source
News on Freshworks
L Litmus · by Lapaas
See the full business-model breakdown and validation framework for this company.
View Litmus AnalysisFAQs on Freshworks
Who founded Freshworks?
Freshworks was founded by Girish Mathrubootham, Shan Krishnasamy in 2010.
How much funding has Freshworks raised?
Freshworks has raised $392 Mn across 7 tracked funding round(s), most recently on 2019-11-13. Figures are compiled from cited public sources.
Who are the investors in Freshworks?
Investors in Freshworks include CapitalG, Accel, Sequoia Capital, Sequoia Capital India.
What does Freshworks do?
Freshworks Inc. is a cloud-based, AI-first software company providing customer experience (CX) and employee experience (EX) products — including Freshdesk, Freshservice, Freshsales, Freshchat and the Freddy AI platform — to more than 70,000 businesses worldwide. Founded in Chennai, India in 2010 as Freshdesk, it now…
Where is Freshworks headquartered?
Freshworks is headquartered in San Mateo, California, India.
What is Freshworks's business model?
Freshworks's core value proposition centers on Uncomplicated, enterprise-grade service software, Unified AI-first CX and EX platform, Agentic AI (Freddy AI) that resolves, not just assists.
How does Freshworks make money?
Freshworks's cited revenue streams include Per-agent/per-user SaaS subscriptions, Total company subscription revenue, Freddy AI revenue.